Privacy Policy


It is our commitment to our customers that we will not sell, share or rent their personal information to any third party or use their e-mail address for unsolicited mails. Any emails or SMSs sent by us will only be in connection with the services and products offered by Zoop Web Services Private Limited only.


When you order or register on our website, mobile App or via WhatsApp, calls, as appropriate, we may ask you to type and share your name, phone number, email address, Train ticket PNR number, train number, journey date/details and payment information. We may also collect information about your usage of our website from the messages you post on our website and mobile app or emails, calls, WhatsApp messages, letters you send to us. You can however, also visit our website anonymously.


Information shared by you, enables us to grant access to pertinent sections of our website / mobile app and facilitate delivery of ordered services. It shall also serve in billing and invoicing and essential communications pertaining to our services. Additionally, we also use and analyse information shared by you like phone number digits, nomenclature, and particulars of your orders for the purpose of execution and to administer, support, improve, develop our services, as well as for any analytical or statistical aims.

We may use your information to contact you for your feedback and views on our services and to notify you occasionally about status of your order or important changes or developments to our website or services.

If you have indicated and agreed to receive information of our latest products and services, that may be of interest to you including services that may constitute direct marketing, we may contact you by phone, SMS, MMS, WhatsApp, emails, or letters.

If you have indicated and agreed to share your information with third parties (comprising those in the food, drink, travel, recreation, leisure, marketing and advertising) to use your information for the purpose of acquainting you about products and services that may be of your interest by phone, SMS, MMS, WhatsApp, emails, or letters.

If you do not wish to share your information in this manner or you change your mind anytime, then you may do so by contacting us as per the details mentioned in the ‘Contact us’ section in point number 7 below or by amending your details in your profile section on the website / mobile app.

Please note that by submitting your feedback and comments about our website, mobile app, services, you grant us the consent to use such comments and feedback in any of our marketing and advertising materials.


The information you share with us is transmitted and stored in our servers based in and out of India. It may be accessed by, or disclosed to, trusted third parties who have committed to maintain confidentiality of your information for the purpose of operating our website, conducting our business and serving you.

Those third parties also include Delivery Restaurants for whom you have placed your orders, Indian Railways Catering and Tourism Corporation, and authorized licenced service providers who process online payments, call and text based communication mediums like SMS, WhatsApp messaging. By sharing your information, you agree to this sharing, processing and storage of data. Zoop will take all reasonable necessary steps to ensure that your information is handled securely and in harmony with this privacy policy.

If you have indicated and agreed to receive information about latest products and services or marketing campaigns occasionally that may be of your interest, we may share your information with our carefully selected marketing and advertising companies who may contact you by phone, SMS, MMS, WhatsApp, emails, or letters.

If our business enters into a joint venture, or is sold, merged, or purchases other business, then your information may be disclosed to the intended company, our new business partners and their advisors.

We may use your information if we are under any duty to disclose your data in order to comply with (and/or where we believe we are bound to comply with) any legal mandate, or to enforce our website terms and conditions, or to safeguard Zoop, Delivery Restaurants or other associates. This may also include sharing information with other companies for fraud protection and prevention.

Information disclosed with third parties will be in accordance with policies and Laws of India.


Cookies are small files that every interactive website or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. Please note that cookies do not contain confidential information such as your residential address, telephone / mobile phone numbers or credit card details.

Like most interactive web sites, our website too [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some elements of our site to enable the functionality of that element and ease of use for the user. Some of our affiliate partners may also use cookies.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Links to our website

We do not allow anyone to create a link to any page of our websites without our prior written consent. However, if you do create a link to a page of this website, then you are doing so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it. This means that the website from which you link must comply with the content standards set out in these Website Terms

Links from our websites

Links to third party websites on this Website are provided solely for the convenience of our visitors and customers. We advise our users to read the privacy statements of all the web sites linked from our site, as we don’t review or monitor the content of other party's websites which are linked to from our website. All the opinions expressed and materials appearing on such websites are not necessarily shared or endorsed by us and thereby we should not be regarded as the publisher of such opinions or material. Therefore, please be aware that we are not responsible for the privacy practices and content of such sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. We will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


You may write to us for any information by sending an email to may also reach out to us at: ZOOP WEB SERVICES PRIVATE LIMITED B2/11, Mohan Cooperative Industrial Estate South Delhi, New Delhi 110044.

Phone: +91 8010802222, WhatsApp: +91 7042062070

Please note that this privacy policy is a part of the ‘Terms and Conditions’ of this website. We advise you to please read the all the points of our ‘terms and conditions’ of our website for more details and better understanding.