ORDER BOOKING AND PROCESSING
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All orders booked on this website or through its call centre
number is actually a contract for the supply of Food Delivery
between you and the Restaurant. 2. Customers are requested to
check all the information and details they are filling in while
booking the orders. Please note it is the customer’s responsibility
to check the information that they have entered, and correct any
errors before clicking on the "Book Order" button since once a
customer clicks on this, an order ID is created and input errors
cannot be corrected.
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If at any time prior to you clicking on the "Book Order" button,
you decide that you do not wish to proceed with your order, you
should close the application window.
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If at any time prior to you clicking on the "Book Order" button,
you decide that you do not wish to proceed with your order, you
should close the application window.
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In case a customer selects ‘Cash on Delivery (COD) before clicking
on the "Book Order" button, Zoop will begin processing your order
and we will send you notification by SMS that your order is being
processed. For online payment orders, on receipt of your payment,
Zoop will begin processing your order and we will send you
notification by SMS and email that payment has been received
and that your order is being processed. SMS and email confirmation
will be produced automatically so that you have confirmation of
your order details. You must inform us immediately if any details
are incorrect. The fact that you receive an automatic confirmation
does not necessarily mean that either we or the Delivery Restaurant
will be able to fill your order.
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In the case of online payment, if any payment you make is not
authorized you will be returned to the previous page on the Website
and we shall not be obliged to provide the services.
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Please note that once you have made your order and your payment has
been authorized you will be able to cancel your order according to
details mentioned in our cancellation policy.
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Please note that from time to time there may be delays with
processing payments and transactions, on occasion this can
take up to sixty (60) days to be deducted from your bank account.